Mental health problems are highlighted as a significant cause of distress and loss of productivity in the workplace.

Understanding the nature and consequences of psychological distress can be difficult during underwriting. Changing perceptions of risk have not always been incorporated into insurance practice. This has led to high profile public comments about the perception of unfair treatment of those with mental health problems in accessing insurance products.

Fair treatment of the customer is a fundamental plank of financial services regulation and this workshop explores some of the issues in developing an understanding and the practical steps to address the issue.

Speakers: Chris Ball and Lynn Timmons, Gen Re