The aim of this presentation is to present the potential and latest advances of GenAI in streamlining life & health underwriting and claims processes. These processes currently involve a large manual effort for a significant proportion of customers, as the risk is often controlled by reviewing unstructured medical evidence. GenAI enables much more effective and accurate automated analysis of evidence, compared with pre-existing technologies. The presenters will also explain why they believe that GenAI solutions will become a commodity and why our underwriting and claims teams need to shift their knowledge and expertise to make the most of GenAI solutions. Underwriting and claims expertise will become essential in helping to build solutions (e.g. through prompt engineering) and in using them effectively in daily operations (e.g. case summaries and auto-decisioning).Presenters will also introduce the tech behind AIssistant, a GenAI solution already live and built by SCOR teams, which helps streamline our underwriting and claims operations. 

Speakers Antoine Ly, Chief Data Science Officer, SCOR | Debbie Bolton, Remark Group