In a post-Consumer Duty world, it is expected that all insurers act to deliver good customer outcomes. This has been a material change to the regulatory landscape and has required considerable resource from firms to implement. 

To build on this, the FCA has recently launched its strategy for the next five years. This will focus on four key areas:   

• Being a smarter regulator 
• Helping consumers 
• Fighting financial crime 
• Supporting growth 

Speakers from the FCA will explain how these areas will drive the work programme for life insurance supervision and build on the Consumer Duty.

They will share some specific areas that will be the focus for the next five years and enable the audience to get an early insight into why these areas have been chosen. 

The session will be interactive, allowing the audience to contribute questions to the speakers. 

Speakers: Andrew Ruddle and Andrew Kay, FCA