Charities, consumer groups, politicians, financial advisers, consumer journalists and our regulator are increasingly commenting on the difficulties that consumers with specific insurance needs are facing when trying to access cover, especially when using mass market distribution channels. Consumers unable to access meaningful information about or signposting too alternative providers of insurance, or lower-cost policies, can and increasingly do assume they are uninsurable or cannot afford cover, so excluding them from the market. This risks causing significant harm to the reputation of our industry and profession, additionally it brings into question the social purpose of insurance.

In this session, Johnny Timpson in his capacity as DWP Disability Champion for our Industry and Profession will discuss;

• The purpose and scope of his DWP role plus why we should all be inclusion and diversity champions.
• Why it makes sense to embrace change on a voluntary basis rather than wait till the regulator requires it - especially as the FCA in their 2019/20 business plan are signalling a greater focus on consumer outcomes going forward.
• The collaborative work he is leading to improve consumer access to individual and workplace protection.

Speaker: Johnny Timpson, Scottish Widows